When you want something in America and you ask the supplier when you shall receive the service, they usually reply, "Oh, it will be done in 2 days," or "Yeah we should get it tomorrow." A week goes by and you get what you wanted. In Germany they say, "It's going to take 3 weeks." A week goes by and you get it.
This obviously sounds strange to someone from America who knows the task can be completed in less than a day, the same way someone from Germany would be upset if someone didn't complete what they said they were going to do in a couple days. Either way you slice it, the service indusrty is not commiting to anyone all around the world.
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